From: Courier Service Code <courierservicecode@gmail.com>
Reply-To: mg80652@gmail.com
Date: Wed, 20 Aug 2014 14:32:09 -0700
Subject: RE : SECRET CUSTOMER SERVICE EVALUATION SURVEY .

Attn., Esteemed Secret Shopper,

RE : SECRET CUSTOMER SERVICE EVALUATION SURVEY .

This message is sequel to the application you filled Online via
E-mail, where you were offered a position as a “Survey Agent” to
conduct Customer-Service Survey On specific business outfit/retail
establishments such as CVS, RADIOSHACK, RITE AID, KMART, DILLIONS OR
7ELEVEN in your locality/area.

WHY ? (THE ESSENCE/PURPOSE OF THIS SURVEY)
There have been reports about Lapses and gross inefficiencies in the
services rendered by these retail management to customers by staffs.
The complaints were based on reports which their customers forwarded
anonymously and Phone calls which were also made ;

The above listed establishments were reported for negligence for the
following reasons:
(i) Late Opening Time and Closing Before Time.
(ii) Very Slow Services.
(iii) Selling/Charging Above Recommended Retail Price. (Excessive charges)
(iv Unbalanced Transfer Charges And Rudeness To Customers
(v) General Unprofessional Conduct (Poor Customer Relations Attitude)

In furtherance to the TASK, Enclosed inside this envelop is a
Certified Check of $2,372.55. This is the Funding for the Survey
Assignment. First Thing is, Deposit Check in the bank for 24 hrs
clearing Period.

To carry out this survey, You will be visiting any of the these
establishments: CVS, RADIOSHACK, RITE AID, KMART, DILLIONS OR 7ELEVEN
as normal and unsuspecting customer, making purchases. While doing
this, thorough and careful observation should be noted, as they attend
to you. Do not let them suspect your motive, as a secret agent who is
making observations.

Below is Break-Down of Expenses.
YOUR TRANSPORTATION ALLOWANCE = $30
YOUR COMMISSION/PAY FOR SURVEY = $350.
TOTAL DEDUCTION = $380 ....

** NOTE ** If you can complete your assignment the same day you
receive this package, you are entitled to a commission of an extra
$100 which means your total commission/pay will be $380 and total
deduction will be $480.

MONEY PAK ASSIGNMENT: You are to evaluate the nearest of these store
that sells Money Pak cards CVS, RADIOSHACK, RITE AID, KMART, DILLIONS
OR 7ELEVEN. You are to purchase Green Dot Money Pak ‘cash top up
cards’ in denominations of $500 X 3 (Three cards for $500 each) and
$450 X1 (One card for $450). You are to use the $42.55 left as charges
that occur doing purchase. Upon purchase of the Money Pak cards you
are to carefully scratch the cards and send the PINs along with your
evaluation. Please note that if you are carrying out your assignment
the same day you get your packet, the last card to buy will be for
$350 because of the extra $100 commission. Below is a copy of the
card you will purchase so as to avoid any mix up.

NOTE: You must not disclose for any reason that you are a mystery
shopper, or let them know you are evaluating their store. While
purchasing the cards you should make the below listed observations;


• Store Name & Address
• Name of the Cashier (If visible on tag)
• Neatness & smartness of the Cashier
• Customer Service Professionalism
• Money Pak ‘cash top up cards’ PIN Numbers (Usually 14 Digits)
• How much were you charged for each card?
• Where you able to purchase more than one card from a store?
• How long did it take you to purchase the cards?
• Compare the Efficiency and Duration it took before you were attended
to at visited locations?
• Which of the visited stores will you love to visit again?

You are expected to secretly perform the shopping operation as listed
above. E-mail your assignment reports to mg7750gm@gmail.com as soon as
it's completed.


MR. JASON BAKER.
HEAD, HUMAN RESOURCES.
CUSTOMER-SERVICE SATISFACTION SURVEY GROUP